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Should you have cause to complain, and you are not satisfied with our response to your complaint, you may be able to refer it to the Financial Ombudsman Service, which can be contacted as follows: The Financial Ombudsman Service Exchange Tower, London, E14 9SR
Tel: 0800 023 4567 or 0300 123 9 123 | http://www.financial-ombudsman.org.uk
Consumers wishing to complain about a policy purchased from us online, can register the complaint using the Online Dispute Resolution platform (ODR) at https://ec.europa.eu/consumers/odr | Registered Address: 1053 London Road Leigh-on-Sea Essex SS9 3JP
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